Privacy Policy
Last updated: 22 July 2026
1. Who We Are
This website is operated by Redwood Nutrition Ltd ("we", "us", "our"), a company registered in England and Wales.
- Registered name: Redwood Nutrition Ltd
- Company No. / VAT: 13647291
- Registered address: 12 Redwood Lane, London EC1A 1BB, United Kingdom
- Email: info@anklespine.world
- Website: https://anklespine.world/
We are the data controller for personal data collected through this website. This Privacy Policy explains what data we collect, why, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data We Collect
2.1 Data You Provide Directly
- Order form: full name, telephone number, quantity selection, UTM/GCLID parameters. We collect this to process your order enquiry and contact you to confirm delivery.
- Contact form: full name, email address, message subject, message body. We collect this to respond to your enquiry.
- Cookie consent: your accept/reject choice is stored in localStorage on your device. We do not transmit this to our servers.
2.2 Data Collected Automatically
- Log data: IP address, browser type, referring URL, pages visited, time and date of visit. Collected by our hosting server for security and performance purposes.
- Cookies and tracking technologies: see our Cookie Policy for full detail. Analytics and advertising cookies are set only after you give consent.
2.3 Data We Do Not Collect
We do not collect payment card data on this website. Payment is arranged separately by telephone or on delivery. We do not collect health data, special category data, or data from children under 18.
3. Legal Bases for Processing
| Purpose | Legal Basis |
|---|---|
| Processing your order enquiry | Performance of a contract (Art. 6(1)(b) UK GDPR) |
| Responding to contact form enquiries | Legitimate interests (Art. 6(1)(f)) - responding to requests you have submitted |
| Analytics (if consented) | Consent (Art. 6(1)(a) UK GDPR) |
| Advertising/remarketing (if consented) | Consent (Art. 6(1)(a) UK GDPR) |
| Server security logs | Legitimate interests (Art. 6(1)(f)) - protecting our systems |
| Legal obligations | Legal obligation (Art. 6(1)(c) UK GDPR) |
4. How We Use Your Data
- To contact you by telephone to confirm your order and arrange delivery
- To respond to enquiries submitted via the contact form
- To analyse website usage (analytics, only with consent)
- To serve relevant advertising (only with consent)
- To maintain security of our web infrastructure
- To comply with legal obligations (e.g. tax and accounting records)
5. Data Sharing
We do not sell your personal data. We may share data with the following categories of recipients, strictly as necessary:
- Hosting and infrastructure providers (processors acting under our instruction)
- Delivery and fulfilment partners (name and address, to ship your order)
- Analytics providers (e.g. Google Analytics - only if you have consented to analytics cookies)
- Advertising platforms (e.g. Google Ads - only if you have consented to advertising cookies)
- Legal and regulatory authorities where we are required to disclose data by law
Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place (e.g. UK adequacy decisions, Standard Contractual Clauses).
6. Retention Periods
| Data Type | Retention Period |
|---|---|
| Order enquiry data (name, phone) | 3 years from date of order, or as required by tax law |
| Contact form data | 2 years from date of enquiry |
| Server logs | 90 days |
| Analytics data (if consented) | 26 months (Google Analytics default) |
| Consent records (localStorage) | Until cleared by user |
7. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access - request a copy of the data we hold about you
- Right to rectification - request correction of inaccurate data
- Right to erasure - request deletion of your data (subject to legal obligations)
- Right to restriction - request that we limit processing of your data
- Right to data portability - receive your data in a structured, machine-readable format (where processing is consent- or contract-based and carried out by automated means)
- Right to object - object to processing based on legitimate interests
- Right to withdraw consent - withdraw consent at any time (this does not affect the lawfulness of processing before withdrawal)
To exercise any of these rights, contact us at info@anklespine.world. We will respond within one calendar month.
8. Right to Lodge a Complaint
If you believe we have not handled your personal data lawfully, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the supervisory authority for data protection in the United Kingdom:
- Website: ico.org.uk
- Telephone: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
9. Cookies
We use cookies and similar technologies. Please see our Cookie Policy for full detail, including how to manage your preferences.
10. Google Consent Mode v2
This website implements Google Consent Mode v2. By default, all advertising, analytics, ad_user_data and ad_personalization signals are set to denied. These signals are updated to granted only when you click "Accept All" on our cookie banner. You may change your preference at any time by clearing your browser's localStorage for this domain, which will re-display the cookie banner.
11. Children
This website and the products featured are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has submitted personal data to us, please contact us immediately and we will delete it.
12. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal data.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the site after a change constitutes acceptance of the updated policy.
14. Contact
For any privacy-related questions or to exercise your rights, contact our data controller representative:
Redwood Nutrition Ltd · 12 Redwood Lane, London EC1A 1BB · info@anklespine.world